jl37 Casino – Privacy Policy

1.Introduction

jl37 ("we," "us," "our," or "the Company") operates the online gaming platform accessible at jl37.vip. We are committed to protecting the privacy and personal data of every Member and visitor who interacts with the jl37 platform. This Privacy Policy applies to all personal data collected through jl37.vip, our customer support channels, and any related communications.

By registering an account with jl37 or by continuing to use the jl37 platform, you acknowledge that you have read, understood, and agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue use of the jl37 platform and close your account.

This Policy should be read together with the jl37 Terms & Conditions, which govern your use of the Platform overall.

2.Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable data protection legislation, jl37 acts as the personal information controller in respect of Member data collected and processed through the jl37 platform.

Questions or requests relating to your personal data held by jl37 may be directed to the jl37 Data Privacy team via the contact details provided in Section 14 of this Policy.

3.Information We Collect

jl37 collects the following categories of personal information from Members and platform visitors:

3.1 Registration and Identity Data

• Full legal name as it appears on a government-issued Philippine ID;
• Date of birth (used to verify the 21+ age requirement under Philippine gaming regulations);
• Philippine mobile number (used as primary account identifier and for OTP verification);
• Email address (optional, used for promotional communications where opted in);
• Residential address;
• Username and encrypted password.

3.2 Know Your Customer (KYC) and Verification Data

• Government-issued Philippine ID document (image and data), which may include Philippine passport, driver's license, PhilSys National ID, SSS ID, or UMID;
• Selfie photograph submitted for facial match verification;
• Proof of payment method ownership (e.g., screenshot of GCash or Maya account registration).

3.3 Financial and Transaction Data

• Deposit and withdrawal records, including amounts, timestamps, and payment method references;
• GCash account number, Maya account number, bank account details, or card details (where applicable) — stored in tokenized or encrypted format only;
• Bonus credit allocation and wagering activity records.

3.4 Gaming and Usage Data

• Game session logs, including games played, bet amounts, outcomes, and session duration;
• Login and logout timestamps and frequency;
• Device identifiers, browser type, operating system, IP address, and approximate geolocation derived from IP;
• Customer support interactions, including chat logs and support ticket history.

3.5 Cookies and Automatically Collected Data

When you visit jl37.vip, we automatically collect certain technical data through cookies and similar tracking technologies. Please refer to Section 7 of this Policy for full details on our cookie practices.

4.How We Use Your Data

jl37 uses the personal data collected from Members for the following purposes:

• Account creation and management: To register your jl37 account, verify your identity, maintain your account settings, and facilitate login access;
• Gaming services: To provide access to the jl37 game library, process wagers, calculate and credit winnings, and maintain gaming history;
• Financial processing: To process deposits and withdrawals via GCash, Maya, bank transfer, and other supported methods in Philippine pesos (PHP);
• Regulatory compliance: To fulfil KYC and anti-money laundering (AML) obligations, verify the 21+ age requirement, and comply with PAGCOR's online gaming guidelines;
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour, to administer self-exclusion requests, and to enforce deposit and loss limits set by the Member;
• Customer support: To respond to inquiries, complaints, and requests submitted via live chat or email;
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorized access, bonus abuse, and other terms violations;
• Platform improvement: To analyse usage patterns and technical performance data for the purpose of improving the jl37 platform, resolving technical issues, and optimising the user experience for Filipino players;
• Marketing communications: To send promotional offers, bonus notifications, and jl37 updates — only where you have explicitly opted in to receive such communications. You may opt out at any time.

5.Legal Basis for Processing

jl37 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our obligations under the jl37 Terms & Conditions, including account management, game provision, and payment processing;
• Legal obligation: Processing is required to comply with KYC, AML, age verification, and PAGCOR regulatory requirements applicable to online gaming operators in the Philippines;
• Legitimate interests: Processing is necessary for jl37's legitimate interests in fraud prevention, security, and platform improvement, provided such interests are not overridden by your rights and freedoms;
• Consent: Where we process your data for marketing communications or optional features, we do so based on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

6.Data Sharing & Disclosure

jl37 does not sell, rent, or trade your personal information to any third party. jl37 may share your personal data only in the following limited circumstances:

• Payment processors: GCash, Maya, BPI, BDO, Metrobank, and other payment partners receive the minimum data necessary to process your financial transactions. These partners operate under their own privacy policies and applicable Philippine financial regulations;
• Identity verification providers: Third-party KYC service providers process identity document images and biometric data on our behalf, under strict data processing agreements and confidentiality obligations;
• Game content providers: Game studios (e.g., PG Soft, Jili, Pragmatic Play) may receive session data necessary to deliver game content. No personally identifiable information beyond a session token is shared;
• Regulatory authorities: jl37 will disclose personal data to PAGCOR, the National Privacy Commission (NPC), law enforcement, or other Philippine government bodies where required by law or pursuant to a valid legal order;
• Business transfers: In the event of a merger, acquisition, or sale of jl37's assets, Member data may be transferred to the successor entity, subject to the same privacy protections described in this Policy. Members will be notified of any such transfer.

7.Cookies & Tracking Technologies

jl37 uses cookies and similar technologies on jl37.vip. Cookies are small text files placed on your device that help us provide a functional and personalized experience. The categories of cookies we use are:

• Essential cookies: Required for the platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without affecting platform functionality;
• Functional cookies: Remember your preferences, such as language settings and game lobby layout, to improve your experience on return visits;
• Analytics cookies: Collect anonymised data about how Members navigate jl37.vip, which pages are visited most frequently, and where technical errors occur. This data is used solely for platform improvement;
• Security cookies: Detect unusual login patterns, device fingerprinting anomalies, and other indicators of potential unauthorized access or fraud.

You may manage cookie preferences through your browser settings. Disabling essential cookies may limit your ability to use certain jl37 features, including account login.

8.Data Retention

jl37 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:

• Account and identity data: retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations;
• Financial transaction records: retained for a minimum of five (5) years following the date of the transaction;
• KYC documents: retained for the duration of account activity plus five (5) years following account closure;
• Gaming session logs: retained for two (2) years for dispute resolution and regulatory purposes;
• Customer support communications: retained for two (2) years.

Upon expiry of the applicable retention period, jl37 will securely delete or anonymise personal data in a manner that prevents reconstruction of the original information.

9.Data Security

jl37 implements technical and organisational security measures appropriate to the risk associated with processing your personal data. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jl37.vip;
• AES-256 encryption for sensitive data stored at rest, including payment method tokens and KYC documents;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Multi-factor authentication requirements for internal systems;
• Regular security audits and penetration testing by independent cybersecurity professionals;
• Incident response procedures compliant with NPC breach notification requirements.

10.Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jl37:

• Right to be informed: The right to be notified of how your data is being collected and processed — this Policy fulfils that obligation;
• Right of access: The right to obtain a copy of the personal data jl37 holds about you;
• Right to rectification: The right to have inaccurate or incomplete personal data corrected;
• Right to erasure: The right to request deletion of your personal data, subject to applicable legal retention requirements — note that data subject to AML and regulatory retention obligations cannot be deleted ahead of the mandated retention period;
• Right to object: The right to object to processing of your data for marketing purposes. Marketing opt-out requests are actioned within 48 hours;
• Right to data portability: The right to receive a structured, machine-readable copy of personal data you have provided to jl37, where technically feasible;
• Right to complain: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jl37 has processed your data in violation of RA 10173.

To exercise any of the above rights, please contact jl37 via the details in Section 14. jl37 will respond to data subject requests within thirty (30) calendar days.

11.Children's Privacy

jl37 is strictly an adult gaming platform. No person under the age of 21 years is permitted to register an account or access any jl37 services. jl37 does not knowingly collect personal data from individuals under the age of 21.

If jl37 discovers or has reason to believe that an account has been registered by a person under 21 years of age, the account will be immediately suspended, all associated data will be reviewed under jl37's minor access investigation protocol, and the matter will be handled in accordance with applicable Philippine law.

If you believe a minor has registered a jl37 account, please contact jl37 support immediately.

12.International Data Transfers

jl37's primary data processing infrastructure is hosted in data centers serving the Southeast Asian region. Where data is processed or stored outside the Philippines — for example, by cloud infrastructure or third-party service providers with international operations — jl37 ensures that appropriate data transfer safeguards are in place, including contractual data processing agreements that require recipient parties to maintain data protection standards equivalent to those under RA 10173.

jl37 will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your prior informed consent or a valid legal basis.

13.Changes to This Policy

jl37 reserves the right to update this Privacy Policy at any time. Where material changes are made — particularly changes that affect how we use your personal data or your rights as a data subject — jl37 will provide notice via the jl37 platform or by contacting you through your registered details.

The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the jl37 platform following notification of changes constitutes your acceptance of the updated Policy. You are encouraged to review this page periodically.

14.Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by jl37, please contact our Data Privacy team:

• Email: [email protected]
• Live Chat: 24/7 via the jl37 platform
• Response time: Data privacy requests within 30 calendar days; general queries within 4 hours

If you believe jl37 has failed to handle your personal data in accordance with RA 10173, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC).